394 FAQ — All Your Answers in One Place

Click the "Log In" link in the top navigation bar and enter your registered phone number or email along with your password. If you've forgotten your password, use the "Forgot Password" option to reset it via SMS or email. Your account will be temporarily locked after too many failed login attempts as a security measure.

Yes, 394 is fully optimised for all mobile devices, including Android and iOS. You can access all games, make deposits, and manage your account directly from your smartphone browser. The official 394 app is also available for download via the Download App for a smoother, more responsive experience.

394 offers a wide range of game categories, including Live Casino with real dealers, slots with hundreds of the latest titles, table games such as baccarat and roulette, as well as lottery and Sports Betting covering football, cricket, and much more. All games are accessible from a single account.

394 accepts a variety of local Malaysian payment methods in MYR, including FPX, online bank transfers via Maybank2u, CIMB Clicks, and Public Bank, as well as e-wallets such as Touch 'n Go eWallet and Boost. All transactions are processed quickly and securely with no hidden fees.

Deposits to your 394 account are typically processed within minutes after payment confirmation. Withdrawals to local Malaysian bank accounts usually take between one and three business days, depending on your bank. To speed things up, make sure your registered bank details are accurate and up to date.

Use a strong, unique password that you don't use anywhere else. Enable two-factor authentication in your account settings for an extra layer of protection. Never share your login details with anyone, and always log out when using a shared device. The 394 team will never ask for your password through any communication channel.

Yes, 394 is designed specifically for Malaysian players, featuring a user-friendly interface in Bahasa Malaysia. Our customer support also operates in Bahasa Malaysia, ensuring every player can communicate comfortably without any language barrier. Delivering a personalised experience for the local market is our top priority.

The minimum age to register and use the 394 platform is 18. This is an absolute requirement with no exceptions, in line with our minor protection policy. We encourage all players to play responsibly and within their own means.

394's customer support team operates 24 hours a day, seven days a week. You can reach us by email at [email protected] for any enquiries, complaints, or technical assistance. We strive to respond promptly and provide a satisfactory resolution to every Malaysian player.

If your account has been blocked or suspended, contact the 394 support team at [email protected] immediately. Have your identity verification details ready to help us process the review faster. Accounts may be restricted for security reasons or additional verification requirements, and we will guide you through every step of the recovery process.

Yes, 394 is fully committed to responsible gaming. We provide self-control tools such as daily and monthly deposit limits, temporary break options, and self-exclusion features to help players manage their gaming habits. Visit the Responsible Gaming page for more information and the full guide.