1. Information We Collect
When you use the 394 platform, we collect several categories of information to provide you with a secure, seamless, and relevant experience. This information is grouped into the following categories:
Account Information
During registration, you will be asked to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity and ensure that only eligible users can access the platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may retain information related to your chosen payment method, such as your bank name, partially masked account number, and transaction details. We do not store full card numbers or sensitive payment credentials directly — this information is handled by approved payment processors.
Device and Browser Data
We automatically collect technical information including device type, operating system, browser type, IP address, approximate location, access times, and pages visited. This data is used to diagnose technical issues, prevent fraud, and improve platform performance.
Usage Data
- Game history and activity on the platform.
- Game preferences and account settings.
- Interaction logs with platform features.
2. How We Use Your Information
394 uses the information collected solely for legitimate purposes directly related to delivering our services to Malaysian users. These purposes include:
- Account management: Creating, verifying, and securely maintaining user accounts.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Platform security: Detecting and preventing fraud, misuse, and illegal activity.
- Service improvement: Analysing usage patterns to improve the overall user experience.
- Legal compliance: Complying with applicable legal and regulatory requirements.
- Service communications: Sending important notices related to your account, security, or policy updates.
We will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies and Tracking Technologies
The 394 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
- Functional Cookies: Saving user preferences such as language and display settings for a more personalised experience.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security and Sharing
Storage and Security
All information collected by 394 is stored on servers protected with SSL encryption and strict access controls. We apply industry-standard security protocols to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
Your information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
394 does not sell, rent, or trade users' personal information to third parties for marketing purposes. We only share information in the following limited circumstances:
- Approved payment processors to facilitate MYR transactions.
- Technology service providers who help operate our platform and are bound by strict confidentiality agreements.
- Legal authorities where required by law or court order.
5. User Rights
As a 394 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to any applicable legal requirements.
- Right to Restrict Processing: You may ask us to restrict how we process your data under certain circumstances.
- Right to Object: You have the right to object to the processing of your data for specific purposes.
To exercise any of the rights above, please contact the 394 support team at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the outcome.
6. Policy Changes and How to Contact Us
Changes to the Privacy Policy
394 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via the platform or their registered email before those changes take effect.
The "Last Updated" date at the top of this page reflects the most current version of this Privacy Policy. We encourage users to review this page periodically to stay informed about how we protect their information.
Contact 394 Support
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 394 handles your personal information, please reach out to us via:
- Support email: [email protected]
- In-platform live chat (available after login)
For more information on how to use the platform, check out the FAQ section, which answers common questions from Malaysian users.
Your Privacy, Our Priority
We are committed to protecting your data. Register a 394 account today and enjoy a safe, secure gaming experience in Malaysia.