394's Commitment to Responsible Gaming
394 was built not just as an entertainment platform, but as a safe and responsible space for Malaysian users. We take our responsibility seriously to ensure every user enjoys a positive and controlled gaming experience.
Online gaming should be an enjoyable and relaxing form of entertainment — not a source of stress, anxiety, or financial strain. That's why we provide a range of tools and resources to help users stay in control throughout their time on the 394 platform.
We are equally committed to not encouraging excessive use or behaviour that could cause harm. Every feature on our platform is designed with a balance between entertainment and social responsibility in mind.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step toward responsible gaming. It's important to recognise the early signs that your playing habits may be becoming unhealthy. Some signs to watch out for:
Spending hours playing without realising it, or playing to the point where daily responsibilities are neglected.
Using borrowed money, emergency savings, or funds set aside for daily necessities to make deposits.
Continuing to play in an attempt to win back money already lost — this is a serious warning sign.
Other warning signs include feeling restless or uncomfortable when not playing, hiding your gaming activity from family and friends, and neglecting your health or work responsibilities. If you recognise yourself in any of the situations above, please refer to the help section below.
How to Set Time and Budget Limits
Setting clear limits before you play is a best practice that 394 recommends to all users. Here's a practical guide you can follow:
- Daily Budget Limit: Set a daily maximum amount in MYR (RM) that you are comfortable spending on entertainment. Stick to this limit without exception.
- Playing Time Limit: Set a fixed duration for each gaming session. Use an alarm or timer to make sure you take a break when the time is up.
- Plan for Wins and Losses: Set a maximum loss limit and a winning target that signals when it's time to stop playing for the day.
- Don't Play When You're Stressed: Avoid playing when you feel stressed, sad, angry, or under the influence of alcohol — decisions made in an emotionally unstable state often lead to regret.
- Review Weekly: Take time to review your spending records each week and reassess whether the limits you've set still make sense.
Self-Control Tools on the 394 Platform
The 394 platform offers several self-control tools that users can use to manage their gaming experience more effectively:
You can set daily, weekly, or monthly deposit limits on your account to control how much money goes into the platform.
Use the cooling-off feature to take a temporary break from the platform for a few days or weeks without permanently closing your account.
If you feel you need a longer break, you can apply for self-exclusion through 394 customer support.
To activate any of the self-control tools above, please contact our support team at [email protected]. We will process your request promptly and with full confidentiality.
Protection of Minors
394 has a strict policy that only individuals aged 18 and above are permitted to register and use our services. We take the protection of minors extremely seriously.
If you live with children or teenagers, we recommend the following steps to prevent unauthorised access:
- Do not share your 394 account login details with anyone.
- Log out of your account every time you finish using a shared device.
- Use a strong password and enable two-factor authentication for added security.
- Enable parental controls on devices used by children at home.
If you suspect that someone under the age of 18 has accessed the 394 platform, please contact us immediately so that appropriate action can be taken.
Life Balance & Getting Professional Help
Gaming is just one small part of a balanced and fulfilling life. 394 encourages users to ensure that playing never takes over time that should be spent with family, friends, work, and looking after your own wellbeing.
Ask yourself regularly: "Is this still fun and within my control, or has it become a burden?" If it feels more like a burden, that's your cue to step back and get help.
Don't hesitate to seek professional help if you feel your gaming habits have gotten out of control. Reaching out is a sign of strength, not weakness. You can contact 394 customer support at [email protected] for further guidance, or check the FAQ us for more information.
Remember: the best kind of gaming is gaming that brings joy without regret. 394 is always here to make sure your experience stays positive, safe, and enjoyable.
Still Have Questions? We're Here to Help
The 394 support team is always on hand to assist you with any questions about responsible gaming or the self-control tools available on the platform.